Front Door Guidance
This updated guidance note builds on the original front door script co-developed by Adoption UK and Adoption England. It reflects recommendations from a mystery shopping exercise carried out earlier in 2025 and has been refreshed to align with modern adoption practice. While every agency operates differently, the aim is to ensure that all prospective adopters receive a consistent, high-quality experience from the very first point of contact, helping to improve both recruitment and retention across the sector.
